TERMS & CONDITIONS
Policy regarding Amendments /cancellation / no show/refund of Unused Services:
Day group tour: To receive a full refund, travelers may cancel up to 24 hours before the experience start time in the local time zone. No refunds will be given after that time period.
Services like a hotel, flight, boat, train, etc. Suppose The Customer has to change the confirmed itinerary for specific reasons. In that case, we are happy to assist subject to the following fees and conditions: An amendment fee of 10$ per person will be applied every time a confirmed booking requires amendments. Travelers shall bear any arising costs.
Refund of Unused Services: No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport, or any other services which are included in the tour prices but not utilized by the tour member.
Please note that Sen Thien Co. Ltd. will study each case of cancellation for a discounted cancellation charge. And we will have full rights to decide if the Refund Claim is reasonable for the cancellations made during this timeline.
Day group tour: To receive a full refund, travelers may cancel up to 24 hours before the experience start time in the local time zone. No refunds will be given after that time period.
Services like a hotel, flight, boat, train, etc. Suppose The Customer has to change the confirmed itinerary for specific reasons. In that case, we are happy to assist subject to the following fees and conditions: An amendment fee of 10$ per person will be applied every time a confirmed booking requires amendments. Travelers shall bear any arising costs.
Refund of Unused Services: No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport, or any other services which are included in the tour prices but not utilized by the tour member.
Please note that Sen Thien Co. Ltd. will study each case of cancellation for a discounted cancellation charge. And we will have full rights to decide if the Refund Claim is reasonable for the cancellations made during this timeline.
“Force Majeure”: natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft, or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, the exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour.
The detailed program and scheduled flights are subject to changes by airlines without prior notice and by the weather conditions and daily operation of flights. Consequently, the itinerary concerned might be adjusted. If this occurs, Hana Tourist Team will do all its power to assist participants in boarding flights or finding alternative arrangements. However, it is done as a courtesy to participants, and Hana Tourist cannot be held responsible for denied boarding or additional costs.
Changes made by the Suppliers/Sen Tourist:
Regrettably, amendments may sometimes be necessary, and errors occasionally happen. We reserve the right to make changes or correct errors at any time, before and after our confirmation. In addition, flight timings, aircraft types and routings, train schedules, and cruises are subject to change for operational and technical reasons. If changes need to be made to your itinerary, we will inform you as soon as possible.
Sen Thien Co. Ltd. is not responsible for passengers’ loss, injury, or damage.
The passengers must bear additional expenses incurred due to delays, accidents, natural disasters, political actions, and unrest.
Participation in any tours/services implies all parties involved agree to the above conditions.
Children Policy:
Child under 04 years old: FOC (Children’s expenses on Tour will pay by their parents)
Hiện tại mức giá của tất cả sản phẩm của Sen Tourist đều đã bao gồm thuế giá trị gia tăng.
Với những tour cho khách đoàn hoặc trọn gói, Quý khách sẽ được miễn phí các dịch vụ đi kèm
Với những tour đơn lẻ ,Quý khách vui lòng thanh toán thêm phụ phí phát sinh theo thỏa thuận
"Quý khách vui lòng cung cấp đầy đủ các thông tin dưới đây cho Sen Tourist khi nhận được điện thoại xác nhận đơn hàng của bộ phận Telesale:
1. Tên KH/Tên Đơn vị
2. Địa chỉ
3. Mã Số Thuế
4. Email nhận hóa đơn điện tử
Hóa đơn điện tử sẽ được Sen Tourist gửi tới email đăng ký của Quý khách ngay sau khi sản phẩm được thanh toán"
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